Privacy Policy
Welcome to Plactivity! At Plactivity, we prioritize the privacy and security of our users. This Privacy Policy outlines how Plactive Private Ltd. (referred to as “Plactivity,” “We,” “Us,” or “Our”) collects, processes, stores, and protects information provided by users (“You,” “Your,” or “User”) when accessing or using our platform, www.plactivity.com, or its associated mobile applications.
By using Plactivity, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from accessing or using our platform.
1. Scope and Applicability
This Privacy Policy is an integral part of our Terms & Conditions and governs your use of Plactivity’s platform and services. It applies to:
- Visitors browsing the website without registering.
- Users registering for events, activities, or making transactions.
- Event organizers listing or promoting events on Plactivity.
Your use of Plactivity signifies your consent to the collection, storage, and processing of information as detailed here.
2. Information We Collect
We collect information to provide and improve our services, enhance your experience, and ensure compliance with legal obligations. The information collected includes:
a) Personal Information:
Information you provide when you register, transact, or interact on the platform, such as:
- Name, contact details (email, phone number), and address.
- Payment information, including billing address, card details, or other payment methods.
- Social media profile details (if logging in through third-party platforms like Facebook or Google).
b) Non-Personal Information:
Automatically collected information such as:
- IP address, browser type, operating system, and device information.
- User behaviour, including pages visited, time spent, and navigation paths.
- Referring and exit URLs.
c) Cookies and Similar Technologies:
We use cookies, web beacons, and tracking technologies to:
- Analyse traffic and user behaviour.
- Enhance security and prevent fraudulent activity.
- Provide a personalized browsing experience.
d) Transactional Information:
Details of transactions made on Plactivity, such as booking history, payment amounts, and event attendance.
3. How We Use Your Information
The information we collect is used to:
- Provide and Improve Services: Process bookings, manage accounts, and personalize your experience.
- Communicate with You: Send confirmations, updates, promotional offers, and feedback requests.
- Security and Fraud Prevention: Detect unauthorized access, fraudulent activities, or policy violations.
- Compliance and Legal Obligations: Fulfill regulatory requirements and respond to legal requests.
We may also use anonymized or aggregated data for research, analytics, and improving our platform’s functionality.
4. Sharing of Information
a) Affiliates and Trusted Partners:
Your information may be shared with event organizers, service providers, or marketing partners for purposes such as:
- Event management and user support.
- Processing payments and refunds.
- Conducting surveys or promotional activities.
b) Legal and Regulatory Authorities:
We may disclose your information if required by law, court orders, or government requests to:
- Comply with legal obligations.
- Protect the rights and safety of Plactivity, its users, or the public.
c) Business Transfers:
In the event of a merger, acquisition, or restructuring, your information may be transferred to the new entity, which will adhere to this Privacy Policy.
5. Security Measures
Plactivity implements industry-standard security measures to safeguard your information, including:
- Secure Socket Layer (SSL) encryption for transactions.
- Firewalls and intrusion detection systems to prevent unauthorized access.
- Regular audits and vulnerability assessments.
While we strive to protect your data, no method of transmission or storage is 100% secure. By using Plactivity, you acknowledge and accept this inherent risk.
6. Retention of Data
Your information will be retained as long as necessary to:
- Provide services and fulfil transactions.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.
Upon account deletion, non-essential data will be erased, but certain records (e.g., transaction history) may be retained to meet legal and regulatory requirements.
7. User Rights and Choices
a) Access and Update:
You can access and update your personal information via your account settings.
b) Opt-Out:
To stop receiving promotional emails or marketing communications, use the unsubscribe link provided in our messages.
c) Account Deletion:
To delete your account, email support@plactivity.com from your registered address. Deletion requests will be processed within 5–7 working days. Note: Certain data may still be retained for legal purposes.
8. Cookies and Tracking Technologies
a) Usage:
Cookies are small files stored on your browser to enhance user experience. They help us:
- Recognize your preferences.
- Analyse performance and traffic.
- Deliver personalized content.
b) Third-Party Cookies:
You may encounter cookies from third-party advertisers or partners. Plactivity does not control these cookies and encourages users to review their policies.
c) Managing Cookies:
Most browsers allow you to disable cookies, but doing so may limit certain features of the platform.
9. Links to Third-Party Websites
Plactivity may contain links to external websites. These sites are governed by their own privacy policies, and we are not responsible for their content or practices. Exercise caution before sharing your information on third-party sites.
10. Advertising and Promotions
We work with third-party advertising networks to display ads tailored to your interests. These networks may collect non-personal information about your visits to provide relevant advertisements.
11. Grievance Redressal
For complaints or concerns about this Privacy Policy, contact our Grievance Officer:
Grievance Officer: Praveena Bisht
Email: legal@plactive.com
Address: Plactive Private Limited, 406, Shree Amar Heights, E11-E33, Main Ajmer Road Jaipur, Rajasthan 302019 India
12. Changes to This Privacy Policy
Plactivity reserves the right to amend this Privacy Policy at any time. Updates will be posted on this page, and the “Last Updated” date will reflect the changes. Continued use of the platform after changes indicates your acceptance of the revised terms.
13. Your Consent
By using Plactivity, you consent to the collection, use, and sharing of your information as outlined in this Privacy Policy. If you disagree, please discontinue use immediately.